How many technicians does it take to keep your network running at peak performance 24/7 every day of the year? Answer: There are never enough. It’s no joke that resources are already stretched to the limit in today’s budget conscious environment. Telx can help.
As a Telx customer, you can outsource your technical support to us. Our highly trained technicians draw upon our vast data center and network services experience to provide a wide range of support solutions geared to your requirements. As a result, Telx helps you:
- Gain superior network performance for seamless exchange of information
- Ensure reliability and scalability when transaction speed is of the essence
- Eliminate the cost of additional full-time, on-site technical support
Telx support: Your comfort zone for reliable performance
The Telx Technical Support team can access your equipment 24/7/365 at our colocation centers or interconnection facilities more quickly, minimizing the costs associated with dispatching a technician. All technical support is fee-based and is billed in 15-minute increments for all services rendered, irrespective of complexity. Rest assured, whenever you need support, Telx skilled technicians will respond promptly to resolve any issues as soon as possible.
On-Call and Remote Hands Packages
Telx gives you the flexibility to choose how we deliver support. Our Remote Hands packages are available on a monthly or per-usage basis. Contact a Telx sales representative to help determine which support option is right for you.
24x7x365 technical support is available via the Telx Web portal, phone at 1.888.TELXTECH (1.888.835.9832) or e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If you have a technical support issue please click here.
